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Use Promo SUMMER for 10% off! Book Your Rentals In Advance Now!
Use Promo SUMMER for 10% off! Book Your Rentals In Advance Now!

Big City Adventures, Made Easy

Rent Mobility Aids, Delivered To You

Big City Adventures, Made Easy

Rent Mobility Aids, Delivered To You

Going on Vacation?

Why Choose Big City?

Delivered To You

Delivery to and pickup from hotels, residences, & cruises.

Local Expertise

We help you navigate big cities with confidence.

Amazing Value

Our last mile expertise enables the best prices.

24/7 Customer Service

Text or email us 24/7 and we'd be delighted to help you.

Frequently asked questions

General

What types of mobility products can I rent?

We offer a comprehensive selection of mobility solutions to fit your specific needs. Our rental fleet includes compact transportable mobility scooters, heavy-duty and extra-comfortable scooters, manual wheelchairs, ultra-lightweight transport chairs, and supportive rollator walkers.

Delivery and Pickup

How does hotel delivery and pickup work for mobility rentals?

We offer seamless delivery and pickup directly to and from your hotel or resort. When you book online, simply specify your hotel and your preferred delivery and pickup times. We coordinate directly with the hotel front desk, concierge, or bell captain. In most cases, your clean, fully charged rental equipment will be waiting for you at the bell desk when you check in. When your rental period ends, just drop it back off at the hotel bell desk and we will handle the rest.

Do I need to be physically present for delivery?

No, you do not need to wait around or alter your travel plans. Because we work closely with local hotels and resorts, we can securely drop off your mobility aid or equipment with the hotel’s bell captain or front desk. If you are staying at a private residence or an Airbnb without a front desk, we will coordinate a convenient, brief handoff window to deliver your rental gear directly to you.

Scooter Tips

How long does a mobility scooter battery last on a single charge?

Our mobility scooters feature robust battery packs that provide a dependable 10 to 15-mile range on a single charge, giving you more than enough power for a full day of sightseeing. Every scooter comes with a simple charging cable. To ensure peak performance, just plug the charger into a standard wall outlet overnight (for 8 to 10 hours) so your scooter is fully charged and ready for the next day.

Are your mobility scooters compatible with public transit and taxis?

Yes, our rental mobility scooters are compact, travel-ready, and fully compatible with public transit systems and Wheelchair Accessible Vehicles (WAVs). They are designed to easily fit into standard accessible transit networks and accessible cabs, allowing you to travel safely and comfortably without logistical headaches.

Is there a weight limit for your mobility scooters and wheelchairs?

Yes, weight capacities vary by the model of the equipment. Our standard and transportable mobility scooters typically support up to 300 lbs. For higher weight capacities, we offer heavy-duty and XL models that safely accommodate up to 450–500 lbs while providing extra seat width and suspension for maximum comfort. Please check the specific product specifications when booking.

Policies

What is your cleaning and sanitization policy?

Your health and safety are our absolute top priorities. We enforce a strict, multi-point sanitization protocol between every single rental booking. Every mobility scooter, wheelchair, and rollator walker undergoes a rigorous deep cleaning and commercial-grade disinfection process. High-touch surfaces—such as handles, steering tillers, armrests, and buttons—are meticulously sanitized so your equipment arrives spotless and pristine.

What happens if I accidentally damage the rental equipment?

We understand that accidents can happen while traveling. If your rental equipment is damaged during your trip, please contact our customer support team immediately. We offer optional equipment protection plans at checkout that cover accidental damage, giving you peace of mind during your travels.

What is your cancellation and refund policy?

We offer a flexible cancellation policy because we know travel plans can change. You can receive a full refund if you cancel your reservation up to 24 hours before your scheduled delivery time. Cancellations made inside the 24-hour window may be subject to a processing or delivery fee.

Explore New York City with Confidence